All items from the Wall Hangings & Tags section are made to order, therefore please allow up to two weeks for your item to be completed before being posted. If you require an urgent order, please contact us at firstname.lastname@example.org.
Unless otherwise stated, we charge a flat $10 fee for all parcels posted within Australia. We also combine postage for multiple products that are purchased within the same transaction. If a bulk order goes over the weight limit, we will be in contact regarding an increased postage fee.
International postage is available. Please email us at email@example.com with your order and location and we will provide a postage cost to you.
Parcels being sent within Australia are sent via Australia Post Parcel Service or Parcel Connect delivered by Fastway Couriers. Delivery can take up to 6 business days, depending on where you are located. Express Post Tracking Service is available for an additional charge which includes tracking for your items and next business day delivery between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres). Refer to Australia Post for their individual shipping policies. Refer to Parcel Connect delivered by Fastway Couriers for their individual shipping policies. Please add this as an item to your cart before completing your transaction.
We take no responsibility for parcels being damaged or lost once they have left our care. We take every effort to quality control each item prior to packaging. If you would like the assurance of tracking your parcel, please add Express Post to your cart prior to checkout.
We take no responsibility and are not liable in any way for any shipping delay once the parcel has left our care. Please refer to Australia Post shipping guidelines and timeframes.
If your item arrives damaged, please contact us within 48 hours of receiving your parcel with supporting information and photographs. It will be at our discretion whether a refund or replacement item is offered. No correspondence will be taken into once a decision has been made.